How do I fix a complication that isn't working?
If the complication you've added isn't displaying or updating, try the following to fix the issue:
If you just added a complication, it may take a few minutes to show
Tap the complication or open the Watch app to force it to refresh
Make sure your Watch and iPhone are connected to the internet and to each other
Make sure your Watch isn't in Low Power mode
Make sure Background App Refresh is turned on by following these steps:
Go to Settings on your iPhone
Tap "General"
Tap "Background App Refresh"
Make sure it's turned on for the app
Make sure your iPhone and Watch are updated to the latest OS version
Make sure the app on your phone is updated to the latest version
Make sure the Watch's time zone and date are set to update automatically, as incorrect times and dates can prevent the complication from updating correctly
Make sure there's enough storage available on your Watch (if it's nearly full or has a lot of apps installs, performance may degrade)
Check the Watch Face you're using, as some of them may not refresh complications as frequently or may not support certain types of complication
Remove the Watch Face and reinstall it
Re-install the app by following these steps:
On your iPhone, open the Watch app
Go to "My Watch"
Go to the app
Toggle "Show App on Apple Watch" off
Wait a few seconds
Toggle "Show App on Apple Watch" on
Restart your Watch
Un-pair the Watch from your iPhone and pair it again
If the solutions above don't resolve your issue, please contact us for further assistance.