How do I restore my subscription on Android?

Edited

All transactions on Android are tied to your Google account, which means you can restore your Premium subscription on any Android device by using the same account.

To restore your purchase, you can try the following:

  • Restore the purchase within the app:

    1. Open the app

    2. If you're still seeing the free version of the app, tap the "Restore" button on any of the payment screens

  • Make sure you're using the correct Google account:

    1. Go to App manager (or Apps) and close the app

    2. Go to Settings

    3. Tap "Accounts"

    4. Tap "Google"

    5. Make sure the email address is the same one you used to make your purchase

  • Sync your account:

    1. Go to Settings

    2. Tap "Account"

    3. Select your Google account and synchronize it

  • Restart the app:

    1. Open the app and check if you're seeing the Premium version

    2. If not, restart the app

    3. If that doesn't work, restart your device

  • Force stop the app and Google Play Store

    1. Go to Settings

    2. Tap App Manager or Apps

    3. Select the app where you're trying to restore your subscription

    4. Tap "Force stop"

    5. Go back to the list of Apps

    6. Select "Google Play Store"

    7. Tap "Force stop"

    8. Reopen Google Play Store

    9. Reopen the app

If none of those resolve the issue, please contact us so we can help, attaching a screenshot of your purchase history.