How do I restore my subscription on Android?
All transactions on Android are tied to your Google account, which means you can restore your Premium subscription on any Android device by using the same account.
To restore your purchase, you can try the following:
Restore the purchase within the app:
Open the app
If you're still seeing the free version of the app, tap the "Restore" button on any of the payment screens
Make sure you're using the correct Google account:
Go to App manager (or Apps) and close the app
Go to Settings
Tap "Accounts"
Tap "Google"
Make sure the email address is the same one you used to make your purchase
Sync your account:
Go to Settings
Tap "Account"
Select your Google account and synchronize it
Restart the app:
Open the app and check if you're seeing the Premium version
If not, restart the app
If that doesn't work, restart your device
Force stop the app and Google Play Store
Go to Settings
Tap App Manager or Apps
Select the app where you're trying to restore your subscription
Tap "Force stop"
Go back to the list of Apps
Select "Google Play Store"
Tap "Force stop"
Reopen Google Play Store
Reopen the app
If none of those resolve the issue, please contact us so we can help, attaching a screenshot of your purchase history.
